Welcome to Thames Water
We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.
Help paying your bill
If you're worried about your bill, our financial and debt support schemes are here to help.
These include affordable payment plans, discounted tariffs, grants and more.
We also have a range of organisations that can help provide debt advice.
Explore Thames Water
Get help and advice on some of our most popular topics.
No water or low pressure
What to do if your water suddenly stops or you’re having issues with your supply.
Pollution
How to recognise and report signs of pollution to help us protect our rivers and waterways.
WaterHelp
Our WaterHelp scheme can help if your water bill is a large proportion of your household income.
Metered customers
We go through how you’re billed if you’re on a water meter and what to do if your bill is higher than usual.
Storm discharge map
Our near real-time map shows storm discharge activity, indicated by our EDM monitors.
Leakage performance
Find out how we're tackling leaks across our network.